At Little Fish Technologies we know that after sales service and support are key to getting your new system up and running at optimal effectiveness, and to maintain it at this level.
We provide installation and training services with all package purchases where required; this service is free of charge for larger systems and for the cost of travel expenses only for the smaller systems. Additional training and system review services are also available thereafter.
In addition, all of our products are delivered with a 12-month warranty, providing system users with support for any operating or software problems via a web-based Problem Reporting system or using our telephone, email and live chat support structures on an unlimited basis. In addition, the warranty includes repair/replacement of defective hardware.
Following the initial 12 months, all of our customers are offered an entirely optional Support Contract at a fixed price, guaranteeing users priority support on all systems. Support Contract holders are also eligible for free upgrades.
For users who choose not to take up this offer, there are still a number of support options available. We maintain a free Discussion Forum on our website where questions can be asked, and answered, either by peers or by our technical staff. Alternatively, for a more personal and urgent response, users can purchase, via our online payment system, a Single Software Support Incident. This will guarantee priority service in resolving your problem.
For registered users of the site, we also offer a Live Chat facility, which can be used to request information and/or pricing. For Support Contract holders, Live Chat can also be used to discuss technical problems.
For more information regarding all our support options, or pricing details, please contact sales@littlefishcom.net. Alternatively, register with on our support site to use the Live Chat facility.