Reservation forms are either automatically generated through OTA (Online Travel Agent) bookings or can be manually completed from other sources.
Returning guests are automatically detected, past stays and details can be viewed and auto-filled.
Availability of requested room type and allocation of a room.
Specific guest requests, notes and additional inventory items all handled.
The receiving, recording and managing of reservations. The Reservations feature contains a list of all the existing and cancelled reservations in the system. From Reservations it is possible to perform further actions such as: making new reservations, checking in guests, cancelling reservations, printing guest Check-In forms and issuing standard email letters for guests.
The Reservations feature contains multiple modes of search and filter to allow the operator to access reservation information under multiple categories.
Group bookings require slightly different handling and the Resort Manager Groups feature ensures that necessary details are entered and recorded.
The Room Calendar displays every booking that has been taken and to which a room has been assigned.
Rooms are colour coded and can be further filtered by amenities.
For boutique resorts and hotels with limited rooms/villas (less than one hundred) it is highly advisable to allocate rooms immediately on booking to ensure availability and avoid moving guests from room to room. The Room Calendar feature provides quick and easy viewing of occupancy and booking status, and allows easy to perform room optimisation for maximum use of the hotel's room resources.
The Availability chart shows the current and future availability of rooms in the hotel and also the current percentage occupancy rate by date. This feature is for viewing and is extremely useful when answering telephone enquires about availability and room rates.
Hover cursor over any room for a future date and a box opens displaying all applicable rates and minimum nights' stay.
The bottom section of the Availability box shows Inventory Items. These are items of which the hotel has only a limited stock and that can be booked in advance. The operator can use this feature to quickly the check the availability of these items for a particular booking date(s).
All the Reservations, Front Office, General, Housekeeping and Telephone Operator selection options are controlled by the Settings tool.
There is a record for every room in the resort and records contain details regarding the room, including ownership and amenities.
Room rates are set dependent on several factors: the Room Type, the Rate Plan and the dates for the bookings. These can be overridden when necessary.
The Folio Item Maintenance tool creates complete lists of commonly used guest services, such as laundry lists, mini-bar contents, tour packages, spa etc. This guarantees the billing process is standardised and contains prices, service charges, applicable taxes, availability and correct revenue codes.
The GDS (Global Distribution System) provides a real-time connection between the RM system and thousands of online Travel Agents (OTAs). Hotel updates on availability, rates etc. are sent to the GDS at regular intervals and automatically updated on all OTA sites. When bookings are made through an OTA, the GDS automatically creates a booking in the hotel reservation system. (Add-on module)